Effective Date: 15/11/2024

Welcome to the Hobbyistaa Help Center! We’re here to make your experience with Hobbyistaa as enjoyable and smooth as possible. If you have any questions, concerns, or issues while using our platform, please review the information below on how to get assistance.

1. Support Channels

We offer several ways to get in touch for help, depending on your needs and preferences:

• Email Support: Reach out to us at support@hobbyistaa.com. Our team will respond within 48 hours to address your inquiries.

2. Types of Assistance

Hobbyistaa is dedicated to providing help with various aspects of your experience, including:

• Account Assistance: Support with account setup, login issues, profile updates, and password recovery.
• Billing & Payments: Guidance on payment methods, invoicing, refunds, and billing inquiries.
• Finding Hobbies or Coaches: Assistance with using the search functions, contacting coaches or trainers, and choosing options that fit your needs.
• Technical Support: Help with technical issues, such as site errors, broken links, and app functionality.
• Content Requests: If you’re looking for specific information or resources not currently available on Hobbyistaa, feel free to reach out with suggestions.

3. Support Response Times

Our goal is to respond to all inquiries as quickly as possible. Generally, response times are as follows:

• Email: We aim to respond within 48 hours during business hours.

4. Escalation Process

If an issue remains unresolved, you can request to escalate it by contacting support@hobbyistaa.com. Our team will prioritize your escalated request and follow up with a resolution or status update within 2-3 business days.

5. Feedback

We value your feedback, as it helps us improve our platform and services. After resolving your request, you may receive a short survey. Your input on our support services is greatly appreciated.

7. Contact Us for Further Assistance

For any other inquiries or feedback, please reach out to us through:

Email: connect@hobbyistaa.com